Heroic Partnerships

Heroic Partnerships: A Conversation with Susie Dietrich, Chairman of the American Staffing Association

No comments

This is the ninth in a series of podcasts on Heroic Partnerships (the first through eight podcasts in the series can be found here).

Joining me for this session is Susie Dietrich. Susie is a principal owner of TOPS Staffing LLCAllTek Staffing and Resource Group Inc.e-Staff Consulting GroupAccountStaff Inc.Sterling Office Professionals, and TVS Inc. She’s also the current Chairman of the Board of Directors of the American Staffing Association.

Susie tells the story of an amazing Heroic Partnership with a buyer that’s lasted over 24 years and five companies. You’ll love what she has to say about, “You build relationships over sandwiches, not RFPs.”

An entire chapter of my my book, High Velocity Hiring, provides more details on how to create Heroic Partnerships. Visit the book page for more information.

 

Scott WintripHeroic Partnerships: A Conversation with Susie Dietrich, Chairman of the American Staffing Association
read more

Heroic Partnerships: A Conversation with Lisa Pierson of Kimco

No comments

This is the eight in a series of podcasts on Heroic Partnerships (the first through seventh podcasts in the series can be found here).

Joining me for this session is Lisa Pierson, President of Kimco Staffing Services. Since 1986, Kimco has helped 212,000 people find employment in California.

Lisa and I discuss important elements that help create a Heroic Partnership, including giving customers options, excellence in communication, and how to protect the relationship.

An entire chapter of my forthcoming book, High Velocity Hiring, provides more details on how to create Heroic Partnerships. Visit the book page for more information.

Scott WintripHeroic Partnerships: A Conversation with Lisa Pierson of Kimco
read more

Heroic Partnerships: A Conversation with Threase Baker of ABBTECH

No comments

This is the seventh in a series of podcasts on Heroic Partnerships (the first one can be found here, the second here, the third here, the fourth here, the fifth here, and the sixth here).

Joining me for this session is Threase Baker, President of ABBTECH Professional Resources.

Based in Virginia, ABBTECH is one of the most successful woman owned business with over half a century of cumulative work experience in temporary/contract, temporary/contract to direct hire, and direct placement services.

During our conversation, we explore the importance of feedback, the value of boundaries, and much more. One of my favorite parts of this podcast is when we discuss how to be inquisitive, then prescriptive, and why this is different from many staffing relationships.

An entire chapter of my forthcoming book, High Velocity Hiring, provides more details on how to create Heroic Partnerships. Visit the book page for more information.

 

Scott WintripHeroic Partnerships: A Conversation with Threase Baker of ABBTECH
read more

Heroic Partnerships: A Conversation with Dan Campbell and Larry Feinstein of Hire Dynamics

No comments

This is the sixth in a series of podcasts on Heroic Partnerships (the first one can be found here, the second here, the third here, the fourth here, and the fifth here).

Joining me for this session are Dan Campbell, Founder and Executive Chairman, and Larry Feinstein, CEO, of Hire Dynamics.

Headquartered in the Greater Atlanta area, Hire Dynamics is ranked as the #1 Best Staffing Company to Work For in the U.S. The company operates out of 10 branch offices and 16 on-sites throughout the country that deliver workforce solutions to their clients.

In this conversation, Dan and Larry delve into the specifics of building Heroic Partnerships, including the important “homework” they do in making these relationships work for all parties. You won’t want to miss Larry’s comments about the commonalities between dating and business relationships, especially when he talks about “old flames.”

An entire chapter of my forthcoming book, High Velocity Hiring, provides more details on how to create Heroic Partnerships. Visit the book page for more information.

Scott WintripHeroic Partnerships: A Conversation with Dan Campbell and Larry Feinstein of Hire Dynamics
read more

Heroic Partnerships: A Conversation with Tom Gimbel of LaSalle Network

No comments

This is the fifth in a series of podcasts on Heroic Partnerships (the first one can be found here, the second here, the third here, the fourth here).

Joining me for this session is Tom Gimbel, Founder and CEO of LaSalle Network in Chicago.

LaSalle Network is a premier provider of professional staffing and recruiting services. LaSalle has individual business practices specializing in Accounting & Finance, Technology, Office Services, Call Center, Human Resources, Marketing, Supply Chain, Healthcare Revenue Cycle, Sales and Executive Search. The company was ranked on the Inc. 500/5000 List of Fastest Growing Private Companies in America in 2007, 2008, 2009, 2010, 2011, 2012,  2013, 2014,  2015 and 2016.

In this conversation, Tom delves into specifics of what make Heroic Partnerships special and unique. He gives great advice to both staffing firms and the organizations that use them on how to build better relationships. Plus, you won’t want to miss when he compares these business relationships with friendships.

An entire chapter of my forthcoming book, High Velocity Hiring, provides more details on how to create Heroic Partnerships. Visit the book page for more information.

 

Scott WintripHeroic Partnerships: A Conversation with Tom Gimbel of LaSalle Network
read more

Heroic Partnerships: A Conversation with Kristen Harris of Portfolio Creative

No comments

This is the fourth in a series of podcasts on Heroic Partnerships (the first one can be found here, the second here, and the third here).

Joining me for this session is Kristen Harris, COO and Co-Founder of Portfolio Creative in Columbus, Ohio.

Founded in 2005, Portfolio Creative is an award-winning recruiting and staffing firm. They partner with corporations, retailers, and large creative agencies to help solve creative workforce challenges.

In this conversation, Kristen talks about her firm’s partnership with an MSP (Managed Service Provider). What some may find surprising, especially those in the staffing business, is how a relationship with an MSP became heroic.

An entire chapter of my forthcoming book, High Velocity Hiring, provides more details on how to create Heroic Partnerships. Visit the book page for more information.

Scott WintripHeroic Partnerships: A Conversation with Kristen Harris of Portfolio Creative
read more

Practical Humility: A Key Trait of Top Leaders

No comments

What differentiates the most successful leaders from others? It’s not just one attribute that helps them be effective. However, there are a handful of traits that are increasing in their importance. I cover these traits in my book, High Velocity Hiring, one of which is practical humility. I had a chance recently to discuss this and other important details of being a leader with Lesa Francis, President and CEO of Supplemental Health Care.

Scott: You’ve had a successful career as an executive in several companies. To what do you attribute your success? 

Lesa: There are certainly many factors that have helped me in my career. Some aspects came from personal experience and others from a business perspective.

On a personal level, the fact that I have had a strong work ethic my entire life has served me well. I am also fortunate to be surrounded by a great support system—my husband and family. As a result, I did not have to make a choice between having a family and furthering my career.

In business, I have had some fabulous mentors throughout my career. Several were in the early days when I needed their example and direction most. Those relationships molded me into the type of leader I am today. I have also been fortunate to be surrounded by incredibly talented teams at every company where I have had the privilege of leading. I firmly believe in the saying, “hire people as good or better than you and you will succeed.” Following that advice has certainly been key to my success.

Scott: I’ve heard you say that you see yourself as an executive, not a “female executive.” Why is that important?

Lesa: In a work setting, I rarely think about my gender. I’ve worked with many great leaders both male and female and I’ve never felt that their gender had anything to do with their success or their impact of being a mentor to me. My feeling is the less you pay attention to being male or female in your job, the less impact it will have on your career. I’ve often had someone else point out to me that I was the only female in the room and I sincerely had not noticed. My experience has been that if you do not let a perceived difference get in the way of how you view yourself, others won’t either.

Scott: You have a trait I refer to as “practical humility.” CEO’s with practical humility hold people responsible for doing their part while remaining compassionate as a leader. How has your practical humility helped you in each of your executive roles?

Lesa: I like that phrase “practical humility” because it describes how I want to be viewed as a leader. I am sincerely grateful for my success and career. I do realize that I may not necessarily be smarter or more talented than others, I have just had bosses that trusted me and allowed me to take on more and more responsibility and I am eternally grateful for their belief in me. I think when you are truly grateful and humble you know you need to work hard, be dedicated, treat people fairly, and be open to feedback in order to be successful. I think people are drawn to leaders that appreciate them and make them feel valued. I think the best leaders know they can’t do it all and need talented people on their teams in order to reach their goals.

Scott: Many organizations appreciate their staffing providers, and lots of staffing firms have positive experiences with the organizations they serve. But there’s also a growing group of organizations and staffing firms that have formed even better relationships—relationships that have eliminated all complaints on both sides. How have they done this? They’ve formed partnerships based upon mutuality: A belief that, for the relationship to succeed, each party must get its needs met. The organization gets the talent it needs when it’s needed. The staffing provider is equitably compensated for the value it provides. Both meet expectations that make the partnership work. As an executive, what steps have you taken to help build more customer relationships with this kind of mutuality? 

Lesa: I believe that mutually beneficial relationships start with listening. Taking the time to listen to your customer and understand their goals and the demands of their business is the foundation of a powerful and positive partnership.  Once you understand what is motivating their expectations and actions, it is easier to create solutions that will provide value. However, I also think that real partnerships come from being confident enough to discuss and challenge expectations that are not reasonable. I personally have seen many examples where companies in the staffing industry will say yes to everything the customer wants even if they don’t think they can perform and then fail to deliver. I have found that if I discuss barriers and produce data to support a concern, customers will actually respect me more. I have always encouraged individuals I have worked with to have the courage to be honest about expectations with their customers. I have developed some of my longest, most rewarding customer relationships by not necessarily telling them what they wanted to hear, but by giving them honest feedback, which they needed to hear.

Lesa was just named to the 2017 Staffing 100, a list of the most influential leaders in staffing. The company she leads, Supplemental Health Care, was founded in 1984 and was originally created to give healthcare organizations access to traveling psychiatric and operating room nurses and technicians. Since that time, they’ve continued to expand their service and geographic footprint.  Today, through a network of more than 60 local offices in major markets across the U.S. and four national divisions (Travel Nursing, Travel Allied, Supplemental Physicians, and Advanced Practice), they place a variety of nursing, therapy and imaging, physician, and physician assistant professionals in facilities from coast-to-coast.

Scott WintripPractical Humility: A Key Trait of Top Leaders
read more

Heroic Partnerships: A Conversation with Mario Soto of Helpmates

No comments

This is the third in a series of podcasts on Heroic Partnerships (the first one can be found here and the second here).

Joining me for this session is Mario Soto, CSP, Director of Operations for Helpmates Staffing Services in Southern California.

Helpmates has served the staffing needs of clients for more than 40 years. Their team is made up of 100% Certified Staffing Professionals (CSP)™. Helpmates has earned the prestigious “Best of Staffing” award for eight consecutive years through Inavero Institute, an independent professional services market research firm.

Be sure to pay particular attention to what Mario has to say midway through the podcast when he talks about how he brilliantly handles dishonesty, and how this improved a difficult relationship.

An entire chapter of my forthcoming book, High Velocity Hiring, provides more details on how to create Heroic Partnerships. Visit the book page for more information.

Scott WintripHeroic Partnerships: A Conversation with Mario Soto of Helpmates
read more

Heroic Partnerships: A Conversation with Jim Essey of The TemPositions Group of Companies

No comments

This is the second in a series of podcasts on Heroic Partnerships (the first one can be found here).

Joining me for this session is Jim Essey, President and CEO of The TemPositions Group of Companies.

Founded in 1962, The TemPositions Group of Companies is one of the country’s largest regional full-service staffing agencies offering temporary, contract, temp-to-hire, direct hire and recruitment process outsourcing services. TemPositions serves the New York, Connecticut, New Jersey and Northern California markets.

An entire chapter of my forthcoming book, High Velocity Hiring, provides more details on how to create Heroic Partnerships. Visit the book page for more information.

Scott WintripHeroic Partnerships: A Conversation with Jim Essey of The TemPositions Group of Companies
read more

Heroic Partnerships: A Conversation with Kelly McCreight of Hamilton-Ryker

6 comments

Welcome to the first in a series of conversations about Heroic Partnerships. What are Heroic Partnerships? They’re highly effective relationships between organizations and staffing providers. These partnerships are based upon mutuality: A belief that, for the relationship to succeed, each party must get its needs met. The organization gets the talent it needs when it’s needed. The staffing provider is equitably compensated for the value it provides. Both meet expectations that make the partnership work.

Who will benefit from this podcast? If you’re involved in hiring in an organization, these conversations are for you. If work in a staffing or recruitment company, these podcasts are for you too. Forming Heroic Partnerships requires that everyone does their part to make these relationships work.

Joining me in this first podcast is Kelly McCreight, President of Hamilton-Ryker.

Founded in 1971, Hamilton-Ryker is a total workforce solution and industry leader for the provision of industrial, administrative, and information technology staffing, as well as, recruiting, management consulting, and information technology solutions.

Headquartered in Tennessee, Hamilton-Ryker has 35 locations across the U.S.

An entire chapter of my forthcoming book, High Velocity Hiring, provides more details on how to create Heroic Partnerships. Visit the book page for more information.

Scott WintripHeroic Partnerships: A Conversation with Kelly McCreight of Hamilton-Ryker
read more