BLOG

3 Steps That Will Improve the Productivity of Your Recruiting or Staffing Team

No comments

Are you struggling to improve the productivity of your recruiting or staffing team? Struggle no more because in this episode I’ve got 3 steps that will make that problem go away and stay away.

Scott Wintrip3 Steps That Will Improve the Productivity of Your Recruiting or Staffing Team
read more

Improve Candidate Experience and Engagement by Asking Better Questions

No comments

We all love to hear ourselves talk, and we appreciate when others listen to us. In interviews, we can use this to our advantage by asking better questions. Questions that swiftly help us spot and avoid bad hires while also improving candidate experience and engagement.

What makes a question better? When it’s easily understood. Too often, our questions are confusing. We use too many words, overwhelming the listener.

There’s a science to asking great questions. Questions posed in the right manner are easily understood, allowing listeners to think carefully about their answers. You can actually see this happen. When people are asked compelling questions, they pause, think, and then respond. Their response is more thorough, accurate, and satisfying for everyone in the conversation.

The most effective manner of querying candidates is using “launching” questions. These provocative, open-ended questions are 12 words or less. Their brevity ensures that they are easily understood, launching people into giving detailed answers. Launching questions create conversational quid pro quo: The questioner wants to understand, and the respondent gets to be understood. Every response by the candidate can be turned into a new launching question, allowing you to develop an even deeper understanding.

What do launching questions sound like? Here are three such questions often used during a telephone interview.

“Why us?”
Motives are important. Knowing if your candidate is inspired by your company’s mission or just needs a job will help you pick the best people.

“Why now?”
When a candidate is actively searching for a job, knowing what’s driving that decision is important. Is the candidate desperate to make a change, ready to leap at the first offer? Or, is she simply open to a new opportunity that could make life even better? Knowing what’s driving someone’s behavior is vital in choosing the right people for your company.

“What job suits you best?”
Too often, interviewers ask candidates about their perfect job. Such a question sets the candidate and the employer up for failure since jobs and companies are rarely perfect. Instead of asking about perfection, ask about personal fit.

The mutually beneficial experience created by these questions has a number of payoffs. In a matter of minutes, you’ll gain insights as to what’s driving the candidate’s interest in the opportunity. You’ll quickly experience her listening skills and hear how effective she is in responding to your query. Her personality will show up, letting you begin to determine whether or not she’ll fit your culture. At the same time, she has a positive and engaging of experience of being thoroughly heard, especially as you take her responses and ask additional launching questions.

Launching questions are particularly important when you speak with passive candidates. Since these individuals aren’t actively looking for work, engaging them in a meaningful conversation can be a challenge. Not so when using launching questions. For example, when someone says they aren’t looking for a job, you could ask, “Under what circumstances would you consider something new?” If someone says they’re happy in their current role, you could pose, “What would make you happier?” Both examples engage talented people in a conversation about possibilities.

Many efforts to improve candidate experience and engagement are time consuming and costly. Some of these efforts work well, creating a positive ROI. Others fall short, wasting time and money. Launching questions are a quick to implement cost-free way to create guaranteed ROI. The investment of time in asking better questions will inform and inspire both interviewers and candidates, creating an engaging and memorable hiring experience.

Scott WintripImprove Candidate Experience and Engagement by Asking Better Questions
read more

Natalie Singer–Hiring Hero of the Week

No comments

This week’s Hero of Hiring, Natalie Singer, hails from South Africa. As a Recruitment Business Mentor and Trainer for Talent3sixty, she combines her talent management experience and marketing background to provide training, branding, strategy, business development and mentorship solutions to recruiters and recruitment businesses. Being of service is the hallmark of Natalie’s career. She was the CEO of South Africa’s professional body for staffing, APSO, from 2007 – 2014. Under her leadership, APSO won the inaugural South African Chamber of Commerce & Industry Association of the Year Award in 2011, and she helped APSO qualify for three professional designations with the South African Qualifications Authority. She’s also served the global recruitment community as a board member of the World Employment Confederation.

Natalie’s efforts in improving recruiting and hiring have not gone unnoticed. She received special acknowledgment from the South African Presidency for her work with the Joint Initiative for Priority Skills Acquisition Importation Advisory Group. Her involvement with the Confederation of Associations for the Private Employment Services has helped secure effective regulation and enforcement for the recruitment industry.

Natalie lends her informed voice to professionals worldwide by presenting at conferences and events, speaking on recruitment, talent management, world of work, equal pay for work of equal value, and labor law amendments. Recently, she was one of 12 global industry experts invited to present at the global recruitment conference Big Biller Summit.

Thank you Natalie for your tireless service and the heroic work you do each day!

You can connect with Natalie on LinkedIn, Twitter, and Facebook.

____________________________________

ABOUT THE HEROES OF HIRING

We’ve all heard it said that a company’s most important asset is its people. When we say we love a company, what we’re really saying is we love the work being done by the exceptional people in these organizations. Talented employees who do outstanding work are the secret ingredients that make their companies great. That’s why recruiting and hiring is so important. Each person involved in the hiring process is influencing the future of their company. These individuals are also impacting one of the most important aspects of people’s lives—their careers. The individuals who play a role in the hiring process are changing companies and lives, making hiring a heroic act.

The hiring heroism of a select group of people goes above and beyond. These unsung hiring heroes are making a lasting difference on a grand scale. That’s the reason for this distinction—the Hiring Hero of the Week. The hope in bestowing this honor is that people across the globe can celebrate and learn from these truly amazing human beings.

Scott WintripNatalie Singer–Hiring Hero of the Week
read more

Here’s How to Get Staffing Salespeople to Book More Business

No comments

Do you ever wonder why your salespeople aren’t hitting their revenue or profit targets? Or why salespeople in other firms are outperforming the people on your team? In this episode I tackle both questions and show you how to get the salespeople on your team to book more business and crush their goals.

Subscribe to this podcast in iTunes

Scott WintripHere’s How to Get Staffing Salespeople to Book More Business
read more

Scott Ragusa–Hiring Hero of the Week

No comments

Meet this week’s Hero of Hiring–Scott Ragusa of WinterWyman. As Chief Executive Officer, he leads the firm’s planning initiatives, chairs the executive team, and oversees WinterWyman’s strategic direction and daily operations. He also serves on the company’s board of directors. Under Scott’s leadership, more than 23,000 people were put to work in just the past decade, including more than 2,700 in 2018. This has contributed to consistent year-over-year revenue growth since the last recession, along with a 120% increase in the past decade. It should be no surprise that WinterWyman has received accolade upon accolade. The list includes an 11-time Boston Globe Top Places to Work winner, 16-time Boston Business Journal Largest Temporary Placement Firm awardee, 11-time Boston Business Journal Largest Executive/Contingent Search Firm awardee, 5-time Best of Staffing winner for both client and candidate excellence with NPS scores of 62.5% client (industry average 11%) and 55.1% candidate (industry average 24%).

Scott’s contributions to the greater good extend beyond the business world. He raised close to $25,000 as part of the 2018 American Cancer Society’s Real Men Wear Pink initiative, the top amount for the Boston chapter.

Thank you Scott for the heroic work you and your team do each day!

You can connect with Scott on LinkedIn and Facebook.

____________________________________

ABOUT THE HEROES OF HIRING

We’ve all heard it said that a company’s most important asset is its people. When we say we love a company, what we’re really saying is we love the work being done by the exceptional people in these organizations. Talented employees who do outstanding work are the secret ingredients that make their companies great. That’s why recruiting and hiring is so important. Each person involved in the hiring process is influencing the future of their company. These individuals are also impacting one of the most important aspects of people’s lives—their careers. The individuals who play a role in the hiring process are changing companies and lives, making hiring a heroic act.

The hiring heroism of a select group of people goes above and beyond. These unsung hiring heroes are making a lasting difference on a grand scale. That’s the reason for this distinction—the Hiring Hero of the Week. The hope in bestowing this honor is that people across the globe can celebrate and learn from these truly amazing human beings.

Scott WintripScott Ragusa–Hiring Hero of the Week
read more

Pam O’Connor–Hiring Hero of the Week

No comments

This week’s hero has impacted people across the globe, helping fill jobs that improve and save lives. She’s Pamela O’Connor, the Chief Human Resources Officer for Hoyos Integrity Corporation, a secure communications company headquartered in Fort Lauderdale Florida. As a global HR leader, Pam has led the hiring of top talent for emergency relief positions around the world, applying her skill at finding people with the perseverance to perform under pressure and extreme circumstances. She has improved time-to-fill, reducing this metric by more than 45% as a result of initiatives that have significantly increased employee referrals. Employment engagement has also grown under Pam’s watch as she’s overhauled global compensation systems to better align employee expectations with the value they bring to their roles.

When asked about her philosophy on recruiting and hiring, Pam said, “I believe in hiring people not just for the current opening, but with the next two jobs they’ll hold in mind as well.” This career minded approach to recruiting along with aligning company strategy with talent acquisition strategy has made lasting impacts. These impacts include making better hires who align well with company goals, reducing talent acquisition costs, and improving employee retention. Thank you Pam for the heroic work you do each day!

You can connect with Pam on LinkedIn.

____________________________________

ABOUT THE HEROES OF HIRING

We’ve all heard it said that a company’s most important asset is its people. When we say we love a company, what we’re really saying is we love the work being done by the exceptional people in these organizations. Talented employees who do outstanding work are the secret ingredients that make their companies great. That’s why recruiting and hiring is so important. Each person involved in the hiring process is influencing the future of their company. These individuals are also impacting one of the most important aspects of people’s lives—their careers. The individuals who play a role in the hiring process are changing companies and lives, making hiring a heroic act.

The hiring heroism of a select group of people goes above and beyond. These unsung hiring heroes are making a lasting difference on a grand scale. That’s the reason for this distinction—the Hiring Hero of the Week. The hope in bestowing this honor is that people across the globe can celebrate and learn from these truly amazing human beings.

Scott WintripPam O’Connor–Hiring Hero of the Week
read more

Great Leaders Have No Rules

No comments

Some people believe rules were made to be broken…then there’s New York Times Best Selling Author Kevin Kruse. He states that great leaders have no rules. Kevin is my special guest in this episode. We discuss changes that HR leaders, staffing pros, and hiring managers must make to be more effective. Make sure you check out and buy Kevin’s new book: Great Leaders Have No Rules. And you’ll also want to access Kevin’s free leadership development platform Leadx.

 

Scott WintripGreat Leaders Have No Rules
read more

Interviews Are Rooted in Lies. Here’s How to Stop Participating in the Deception

1 comment


It has been said of some salespeople that you can easily spot when they’re lying–their lips are moving. Salespeople aren’t the only ones giving lip service to the truth. Job interviews are frequently built on one or more lies.

The lying is happening on both sides of the table. Candidates misrepresent their abilities. Companies overstate the facts. Both parties omit details.

The farcical dance that defines many interviews undermines effective selection. Candidates accept ill-fitting jobs based upon incomplete information. Companies end up having good interviews that turn into bad hires.

Are the lies told by candidates and companies intentional? Sometimes. Often the deception is unconscious. People are simply doing things the way they’ve always been done, unaware of the consequences.

Stopping the deception requires understanding and interrupting these lies. Let’s take a look at some of the different types of lying common in the hiring process.

Omission
Lies of omission are the most common as people leave out details they believe could become a deal breaker. Candidates choose not to share a past mistake they think could end their chances. Interviewers avoid talking about negative aspects of the job out of fear they’ll turn off a talented person. Both parties neglect sharing the full truth hoping it will bolster their chances of a positive hiring outcome.

Exaggeration
Rooted in the truth, lies of exaggeration bend the facts in an effort to make someone or something look better than it is. Employers amplify advancement opportunities; candidates magnify the depth of their experience; both sides distort details. Instead of painting an accurate picture, companies and candidates take liberties that misinform and mislead.

Deception
Lies of deception are a form of hiring magic. Like a magician who diverts your attention to create an illusion, deception in hiring is an attempt to divert attention away from negative details. Jobseekers change dates on resumes to cover up employment gaps. Companies misrepresent job details to make a role seem more attractive. Candidates and companies engage in a hiring version of fake news out of fear of the impact of the truth.

Promises
It has been said that promises were made to be broken. That’s being lived out daily in interviews. Managers openly acknowledge an organizational problem, promising it will soon be rectified even though they have no authority to keep that promise. Candidates commit to improving weak skills if hired, knowing full well they lack the time and resources to keep the commitment. Promises in interviews are a common workaround for real issues that aren’t really going to be resolved.

Plagiarism
When in school, using ideas or work that is not your own will get you a failing grade. When hiring, plagiarism will get you a failed hire. Hiring-related plagiarism is being perpetrated by both parties. Jobseekers provide work samples that aren’t their own and have friends take online skills tests. Employers copy and use other companies’ well-written job descriptions knowing that these documents are a far cry from the job they’re offering.

White Lies
Believed to be harmless, white lies are relatively minor omissions, exaggerations, deceptions, promises, and plagiarism. Although minor, white lies still distort the facts thereby undermining sound decision-making.

Accuracy in hiring requires accurate information. Without that, companies and candidates end up making choices they later regret.

You can put a stop to these regrets by taking three steps.

Step #1
Commit to rigorous honesty
Teach everyone involved in hiring about the 6 types of lies, making it clear that these are often unintentional habits. Share how you’ve made these errors; your vulnerability can elicit the same from your colleagues. Support one another in a commitment to a hiring process that is grounded in rigorous honesty.

Step #2
Be appropriately transparent
Rigorous honesty doesn’t mean engaging in blind transparency. A productive hiring process should give candidates (and you) the details needed to make a prudent decision. Take time to determine the information that a candidate needs to know including job responsibilities, role expectations, company culture, compensation, and career development and advancement opportunities. Appropriate transparency that is rigorously honest will help them make an informed choice. 

Step #3
Clean up mistakes
You’re human and you’ll make mistakes, including when you’ve been in the practice of unintentional deception. Breaking this habit may take time, which means you may make some missteps along the way. Seize this as an opportunity. When you tell one of the 6 lies acknowledge it and clean it up. Remember that mistakes are your chance to demonstrate your excellence at problem-solving.

In a world filled with fakery your organization’s commitment to stopping all forms of deception is an opportunity. An opportunity to strengthen your brand, improve the hiring experience, and deepen engagement from the very first interaction. Those benefits alone are worth letting go of the lies.

 

Scott WintripInterviews Are Rooted in Lies. Here’s How to Stop Participating in the Deception
read more

Susanne Mather–Hiring Hero of the Week

No comments

Attracting quality talent is vital to every organization’s success. But it’s also harder than ever given the talent drought. That’s why Susanne Mather is this week’s Hero of Hiring. Susanne is helping employers across the globe improve how they attract and retain people. She’s the Executive Director of Australian firm Employment Office, a company that helps employers improvement their recruitment process especially in the areas of attraction strategy, candidate screening, and talent management. Her work over the past 17 years has helped hundreds of organizations land and retain thousands of talented employees. Susanne is also the Editor of Recruitment Marketing Magazine, a digital publication focused on improving recruitment marketing and employer branding strategy. Thank you Susanne for the heroic work you do each day.

You can connect with Susanne on LinkedIn and Twitter. Be sure to also sign up for Recruitment Marketing Magazine.

____________________________________

ABOUT THE HEROES OF HIRING

We’ve all heard it said that a company’s most important asset is its people. When we say we love a company, what we’re really saying is we love the work being done by the exceptional people in these organizations. Talented employees who do outstanding work are the secret ingredients that make their companies great. That’s why recruiting and hiring is so important. Each person involved in the hiring process is influencing the future of their company. These individuals are also impacting one of the most important aspects of people’s lives—their careers. The individuals who play a role in the hiring process are changing companies and lives, making hiring a heroic act.

The hiring heroism of a select group of people goes above and beyond. These unsung hiring heroes are making a lasting difference on a grand scale. That’s the reason for this distinction—the Hiring Hero of the Week. The hope in bestowing this honor is that people across the globe can celebrate and learn from these truly amazing human beings.

Scott WintripSusanne Mather–Hiring Hero of the Week
read more