February 2015

Recruiting and Religion

No comments

Scott's Monday Morning MessageRecruiting and religion share common ground—both require a reason to engage, a belief in what’s being offered, and a conversion experience.

Without a reason to fully engage, an individual is transient, easily swayed the next time something else catches his attention. He needs a reason to believe, be it in the spiritual practices of the religion, or in the promise a new job or assignment may hold.

When there is no belief, he is an imposter, only going through the motions. He may do this to placate a spouse who grew up with those religious beliefs, just as he may do in interviews, acting the part by answering questions, yet, only posing as a viable candidate, wasting the time of the hiring authority.

Without conversion, he becomes a spectator, appearing engaged, but never being fully committed. He will sit and listen to the minister, teacher, or imam, but he is only watching, not fully giving himself over to the experience. After appearing like a viable candidate who interviews well, he will decline an offer for an assignment or full-time job, resisting conversion to a new employment direction.

Redemption occurs when reason and belief lead to conversion, delivering him from previous circumstances into an opportunity for better conditions. The convert has a community and belief system to guide him towards an improved life experience. The candidate turned employee or contractor can now pursue a path that can provide more mental, emotional, and financial fulfillment each day.

While serving different purposes and varying audiences, religion and recruiting employ similar paths to move people to commit to something different or new. For that to work, it’s our job to ensure that reason, belief, and conversion are all present, otherwise, the only outcome will be wasted time and effort.

Religion and Recruiting

Scott WintripRecruiting and Religion
read more

The Leadership Lighthouse

No comments
Wintrip Consulting Group : Take No PrisonersTake No Prisoners is a free weekly memo from Scott Wintrip that explores how Radical Accountability prospers companies and changes lives. Instead of taking people hostage with outdated, heavy-handed, and ineffective methods of management, measurement, and motivation, Radical Accountability focuses on creating an unwavering responsibility for getting done what matters most.

Fog is quite common this time of year, so vigilance while navigating to destinations is of utmost importance. This includes using headlights, taking corners with more care, and staying alert and present to our surroundings. If we’re navigating by boat, we’re likely to see the beacon of a lighthouse or, at least, hear the foghorn, alerting us to the dangers around us.

Companies experience their own fog including market uncertainty, shifts in customer attitudes, competitive pressures, changes in buyer needs, and unanticipated problems. Managers, being the keepers of the corporate lighthouse, must diligently keep all of the navigational equipment in good working order and that it is used properly and consistently.

A focus on acquiring the right business with good customers is achieved only if the light beam of corporate identity is constantly shined in the proper direction. Thorough communication to people throughout the company only happens if foghorn devices, like dialogues, documentation, meetings, and emails, are used in effective and efficient ways. Adequate fuel to power the business and its lighthouse, in the form of the right employees doing quality work, requires that managers are always looking ahead, hiring ahead, and staying ahead. All of this depends on equipment, like phones and computers, being in good working order since, without that, the company could suddenly find itself in the dark, unable to navigate its way past the dangers and challenges ahead.

This is why maintaining Radical Accountability, an unwavering responsibility for getting done what matters most, is the most important job of a leader.

This Week’s Radical Accountability Activating Action: Fog happens, but it doesn’t have to ruin your day or worse, sink your ship. Keep the light of Radical Accountability shining bright to ensure that your company and staff circumnavigate through every opportunity and obstacle.


Follow me on Twitter! You can find me here: https://twitter.com/ScottWintrip
Every day I provide pithy pieces of advice and wisdom. Join the growing crowd who read these gems every day.

You may subscribe and encourage others to subscribe by clicking here.

Check out my podcast series called Simply Scott on iTunes.

If you’d like to reach me, email: scott@ScottWintrip.com or call my direct line: (727) 502-9182

Visit my web site: https://www.WintripConsultingGroup.com

Scott WintripThe Leadership Lighthouse
read more

Falling Upward

No comments
Wintrip Consulting Group : Take No PrisonersTake No Prisoners is a free weekly memo from Scott Wintrip that explores how Radical Accountability prospers companies and changes lives. Instead of taking people hostage with outdated, heavy-handed, and ineffective methods of management, measurement, and motivation, Radical Accountability focuses on creating an unwavering responsibility for getting done what matters most.

While I love optimists, sometimes, they can be full of it. Take the common saying:

What doesn’t kill you makes you stronger.

While there’s some truth in the statement, there’s also a trap. Just getting through something, even though it can build character, is a hard way to live a life or run a business. Anytime we’re knocked down, just getting back up as a stronger version of our current selves is not a good plan. Better to stay standing and avoid being “killed” again.

Companies where circumstances continually improve are led by people who focus not just on knowledge, but on the application of that knowledge. They understand that what doesn’t kill you, when you apply the lessons, makes you smarter. That’s why Netflix rebounded after massive customer cancellations, Starbucks learned from its mistakes to become a stronger version of itself, and Dyson went from over 5,000 failed prototypes to a multibillion dollar business. These companies had leaders who understood that knowledge isn’t power, but that applied knowledge gives you tremendous power, leverage, and momentum.

Next time that killer mistake, client defection, or employee exodus lands at your feet, resist the common temptation of asking the most useless question of all: “Why?” Why is for victims, not victors, keeping them focused on the problem and the fallout from that problem. Instead, you can fall up, instead of down, by asking:

  • How will I simply, quickly, and thoroughly resolve this problem?
  • What lessons are there in this situation? How will I apply them? And by when?

This Week’s Radical Accountability Activating Action: Save this article for the next problem, mistake, or issue that comes your way, As you apply these questions, bounce them off your colleagues, business peers, or a trusted advisor, as it can be hard to see all of the answers and possibilities when you’re busy getting back up and dusting yourself off.


Follow me on Twitter! You can find me here: https://twitter.com/ScottWintrip
Every day I provide pithy pieces of advice and wisdom. Join the growing crowd who read these gems every day.

You may subscribe and encourage others to subscribe by clicking here.

Check out my podcast series called Simply Scott on iTunes.

If you’d like to reach me, email: scott@ScottWintrip.com or call my direct line: (727) 502-9182

Visit my web site: https://www.WintripConsultingGroup.com

Scott WintripFalling Upward
read more

Empathetic Innovation

No comments

Scott's Monday Morning MessageStaffing and recruitment firms who are achieving the fastest growth in margin percentage and dollars are taking their cues from some of the best at innovation: Starbucks, Airbnb, Warby Parker, Patagonia, Kickstarter, and Apple. Instead of bombarding tons of prospects with mundane sales and marketing pitches, hoping to get them to care about their offerings, they are figuring out what matters most to these buyers, then delighting them, one person at a time. This approach, called Empathetic Innovation, can be achieved through the Innovation Equation:

Good or Great
PLUS Irresistible Value
MINUS Labor and Complexity
EQUALS Sustainable Innovation

Starting with what you do that is already good or great, value is added based upon insightful, empathetic understanding of the customer, while reducing the amount of effort and complexity to deliver that service and value. All together, this creates sustainable, meaningful innovation.

Why does this work? The following illustrates why:

What do we mean by empathy in terms of creativity and innovation? For us, it’s the ability to see an experience through another person’s eyes, to recognize why people do what they do. … Gaining empathy can take some time and resourcefulness. But there is nothing like observing the person you’re creating something for to spark new insights. … We’ve found that figuring out what other people actually need is what leads to the most significant innovations. In other words, empathy is a gateway to the better and sometimes surprising insights that can help distinguish your idea or approach. — DAVID KELLEY AND TOM KELLEY, CREATIVE CONFIDENCE

When we empathize, then solutionize (the act of applying innovation based upon why people do what they do), it’s as close as we can get to waving a magic wand, often creating surprising delight for those we serve.

Scott WintripEmpathetic Innovation
read more

Stop the Exploding Brains

No comments
Wintrip Consulting Group : Take No PrisonersTake No Prisoners is a free weekly memo from Scott Wintrip that explores how Radical Accountability prospers companies and changes lives. Instead of taking people hostage with outdated, heavy-handed, and ineffective methods of management, measurement, and motivation, Radical Accountability focuses on creating an unwavering responsibility for getting done what matters most.

Cartoon Image

How people learn and how they are taught are often not in sync. This shows up as inconsistencies in execution, untapped market potential, and the need to get “back to basics.” Simply put, if staff consistently did what they are supposed to do in the manner in which they are supposed to do it, execution would improve and results would grow exponentially.

Making matters worse, is the amount of content that is delivered in a relatively short period of time. A daylong or weeklong seminar is the equivalent of unscrewing the top of someone’s head, cramming it full of details, and then reinstalling their skullcap. Is it any wonder that people retain so little and use even less on the job?

Education, done well and done right, is not training. Delivered correctly, it includes the following:

Drip the learning to support retention.
Instead of requiring people to gorge themselves on a buffet of knowledge, give them meal-sized portions of content. Learning Limits, how much content people can digest in one sitting, requires this form or portion control to manage the delivery of ideas, strategies, and best practices.

Countermeasures for the human tendency of making the simple, complex.
Humans are masterful at making things much more complicated than they need to be. To counter this, quality education must promote simplicity, a systematic approach, and methods that are sustainable. These countermeasures mitigate or eliminate our innate foibles, especially when it comes to making mountains out of molehills.

Opportunities to apply what’s been learned.
Practice is said to make perfect. While it’s rare that people achieve anything near sustained perfection at anything, we need more opportunities to try out new skills and behaviors. It’s through repetition that we gain mastery, and trying to master any approach or technique only in conversations and meetings with prospects, clients, and candidates often leads to poor or even disastrous results.

Radical Accountability to counter the momentum of the status quo.
Momentum keeps an object going in the same direction. Since the pull of the status quo is so strong, it takes something even stronger, Radical Accountability, to break the momentum and create a sustainable shift in the opposite direction.

By stopping traditional training and starting real education, you and your organization can create real learning opportunities that benefit all parties, with no more exploding heads.

This Week’s Radical Accountability Activating Action: Begin to employ the four interventions to shift from a training culture to a sustainable learning environment.


Follow me on Twitter! You can find me here: https://twitter.com/ScottWintrip
Every day I provide pithy pieces of advice and wisdom. Join the growing crowd who read these gems every day.

You may subscribe and encourage others to subscribe by clicking here.

Check out my podcast series called Simply Scott on iTunes.

If you’d like to reach me, email: scott@ScottWintrip.com or call my direct line: (727) 502-9182

Visit my web site: https://www.WintripConsultingGroup.com

Scott WintripStop the Exploding Brains
read more

The Tesla Approach to Staffing and Recruiting

No comments

Scott's Monday Morning MessageCar fanatic or not, there is a lot to like about a Tesla and how this electric vehicle is a model for better business. Acceleration from zero to 60 miles per hour in just 3.1 seconds, which the Model S can now achieve, is the kind of rapid velocity staffing and recruitment customers can experience when firms shift from reactive to active recruiting. Most buyers need that talented person yesterday, so speeding that individual to them to start work today is how a growing number of firms are zooming past their competitors.

Even though automobile dealers have lots of power and sway (too much if you ask me), Tesla powers its sales without caving in to the traditional, commoditized dealership model, choosing instead to sell out of stores in upscale shopping malls. The best staffing and recruiting firms also avoid the commodity game by negotiating value, not price, while approaching buyers in ways that attract attention instead of repelling them from even answering the phone.

Visit one of those stories and you find that less is more when it comes to the components that allow Teslas to achieve rapid velocity. Unlike a gasoline engine with hundreds of moving parts, Tesla electric motors have only one moving piece: the rotor. It’s this lean simplicity that helps make it so fast and nimble. Getting lean in our business, especially in eliminating all the wasted time and effort in the recruiting process (called Lean Recruiting), speeds talent acquisition, allows candidates to get to work more quickly, and staffing and recruiting firms to be more equitably rewarded for the value they provide.

Acceleration, innovative selling, and lean systems―three components that make Tesla leading-edge and can make your firm a leading provider.

Scott WintripThe Tesla Approach to Staffing and Recruiting
read more