Monthly Archives: November 2012

Video Series: The Simple Truth – Think, Say, Act for Leaders

Scott’s new video book, The Avoidant Economy, is now available. The introduction and first chapter are free.

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Video Series: The Simple Truth – The Customer is Not Always Right

Scott’s new video book, The Avoidant Economy, is now available. The introduction and first chapter are free.

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Building Unconditional Customer Loyalty

This past weekend I had the pleasure of being with my wife as she watched her beloved alma mater, Ohio State, beat Michigan in their yearly football matchup. While it’s been several decades since Holly sat in the stands cheering on her team as a student, you would’ve thought it was just yesterday as she …

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Straight-Line Fulfillment

The shortest distance between two points is a straight line, yet, many people take a very roundabout way in getting things done, wasting time and resources in the process. Straight-line fulfillment, one of Scott’s signature methods for reducing labor intensity, is a process for streamlining how work gets done.

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Video Series: The Simple Truth – Since When is Money a Resource?

Scott’s new video book, The Avoidant Economy, is now available. The introduction and first chapter are free.

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Evidentiary Interviews vs. Behavioral Interviews

While behavioral interviewing has some benefits, it falls short as it does not completely assess all of the behaviors necessary for success, only those you have time to review in an interview. Scott shares his latest invention in interviewing, the evidentiary interview, a more thorough way to assess talent.

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Video Series: The Simple Truth – Handling Bullies

Scott’s new video book, The Avoidant Economy, is now available. The introduction and first chapter are free.

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