Monthly Archives: May 2012

Eliminating the Buts

The only thing more important than the language you use are the actions you take with both contributing to the perceptions that others have of you. Recently, I watched a CEO speaking with a large group of employees talking as though he were a champion of his people, yet, his language betrayed him as he …

SHARE: Facebooktwittergoogle_pluspinterestlinkedin

The Dangers of Wearing the Wrong Hat

Every job requires the wearing of the proverbial multiple hats. Leaders don the headgear of coach, mentor, visionary, accountability agent, and strategist. Salespeople balance helmets for the roles of hunter, farmer, educator, and relationship builder. In customer service, they’re sporting the babushkas of facilitator, problem solver, mediator, and counselor. While experienced individuals typically know which …

SHARE: Facebooktwittergoogle_pluspinterestlinkedin